FAQ

How fast will my order ship?

Please allow up to 3 business days for your order to be specially printed, packaged and posted. We will try and get it out sooner than that, but at times orders may get backed up. If you need an item urgently for a particular reason, please let us know and we’ll do our best to work something out.

How will my order ship?

All orders will be shipped through Australia Post.

How long does shipping take?

Our home office is located in Bangalow, NSW, so sometimes it can take a little longer for packages to make their way to you. Australia Post estimates that packages should arrive within 2 – 4 business days, depending on your location.

Can you ship internationally?

We sure can! We offer economy air (allow 12 business days delivery) and express (approximately 2 to 6 business days) methods of international shipping. Once you have entered your address at checkout you will be able to select which mode of postage is preferable.

Where and how are your products manufactured?

All our cards are printed from our home office in Bangalow NSW onto certified NCOS carbon neutral, FSC certified, Australian made cardstock. Our information pamphlets are printed through an independent printing company in Melbourne VIC.

How did Hope Street Cards begin?

For information on the creation of Hope Street Cards check out the About Us section and the Blog.

Can the information provided on the pamphlets be used for diagnosis or treatment advice?

The information presented in the pamphlets is supported by academic research and scientific evidence. However, the information is to be used as a guide only. Any information presented is not intended as a substitute for professional medical advice, diagnosis or treatment.

What does the $1 donation from each card sale support?

The donation from the sale of each card from the depression, anxiety, bipolar and general ranges is made to the Black Dog Institute to support the important research, clinical services and education programs undertaken by this mental health organisation. You can find out more about the wonderful work the Black Dog Institute does here.

A $1 donation from the sale of each card from the perinatal depression and anxiety range will be made to Perinatal Anxiety and Depression Australia (PANDA). PANDA provides a vital service across Australia by offering the only specialist national perinatal mental health telephone counselling service, as well as reducing stigma around perinatal anxiety and depression, and providing education services to health professionals and the wider community. You can find out more about PANDA here.

I'm keen to stock Hope Street Cards in my retail space - how can I get more information?

Simply email hopestreetcards@gmail.com to request a wholesale catalogue and order form!